Privacy Policy

1. Introduction

Fierra Inc. ("Fierra," "we," "our," or "us") respects your privacy and is committed to protecting the personal information that you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at fierra.io, use our applications, or engage with our services (collectively, the "Services"). This Privacy Policy also tells you about your rights and choices with respect to your personal information and how you can contact us if you have any questions or concerns.

This Privacy Policy is designed to comply with relevant privacy and data protection laws including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable U.S. and Canadian federal and state/provincial privacy laws.

2. Scope and Applicability

This Privacy Policy applies to:

• All visitors to our website fierra.io;
• Users of our AI agent services and related applications;
• Customers and clients who purchase or use our services;
• Business partners, vendors, and service providers who interact with us;
• Job applicants and employees where applicable under law;
• Government entities and their representatives who engage with our services.

3. Information We Collect

We collect several categories of information, including:

3.1 Personal Information

• Identifiers: Name, email address, postal address, phone number, unique personal identifiers, IP address, account name;
• Customer Records: Paper and electronic customer records containing personal information;
• Commercial Information: Records of products or services purchased, obtained, or considered;
• Professional Information: Job title, professional qualifications, employment history;
• Geolocation Data: Precise geographic location information about a particular individual or device;

3.2 Non-Personal Information

• Internet Activity: Browsing history, search history, information regarding interactions with a website, application, or advertisement;
• Device Information: Hardware model, operating system, unique device identifiers, and mobile network information;
• Analytics Data: How you use our Services, including which features you use and how often;

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Services;
• To process transactions and fulfill orders;
• To authenticate users and provide account access;
• To prevent, detect, and address security incidents;
• To comply with legal obligations and government regulations;
• To communicate with you about our Services and provide customer support;
• To deliver personalized content and recommendations;

5. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:

• Encryption of sensitive personal information;
• Implementation of firewalls, intrusion detection systems, and other security controls;
• Regular security assessments and vulnerability management;
• Access controls restricting access to personal information;
• Employee training on data protection and privacy best practices;

For government clients, we adhere to relevant security frameworks such as NIST 800-53, FedRAMP, and other applicable security standards where required by contract or regulation.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

• The right to access your personal information;
• The right to correct inaccurate personal information;
• The right to request deletion of your personal information;
• The right to restrict or object to the processing of your personal information;
• The right to data portability;
• The right to withdraw consent;
• The right not to be subject to automated decision-making;
• The right to file a complaint with a supervisory authority.

To exercise your rights, please contact us at privacy@fierra.io.

7. Human Rights and Privacy Rights

At Fierra, we are committed to respecting fundamental human rights and privacy rights in accordance with international standards, U.S. and Canadian legal frameworks, and UN conventions:

• Universal Declaration of Human Rights: We uphold the principles outlined in the UN Universal Declaration of Human Rights, particularly Article 12 regarding privacy rights;
• International Covenant on Civil and Political Rights: We respect Article 17 which prohibits arbitrary or unlawful interference with privacy;
• UN Guidelines for the Regulation of Computerized Personal Data Files: We adhere to these guidelines establishing principles for personal data protection;
• Non-Discrimination: Following the International Convention on the Elimination of All Forms of Discrimination, we do not discriminate in our data collection or processing;
• Protection of Minors: Following the UN Convention on the Rights of the Child, we do not knowingly collect personal information from individuals under 16 years of age without parental consent;
• Indigenous Data Sovereignty: We recognize the rights of Indigenous peoples to govern data about their peoples, territories, and resources.

8. Government Procurement and Compliance

For government clients, we adhere to additional compliance requirements as specified in applicable regulations and contract terms. These may include FedRAMP, NIST 800-53, FAR/DFARS requirements, and Canadian federal and provincial procurement regulations.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date at the top of this page.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Fierra Inc.
Attn: Privacy Officer
Offices in Quebec, Canada and Florida, United States
442 Saint Gabriel #100, Montreal, Quebec, Canada

Email: privacy@fierra.io

For urgent privacy matters or to exercise your rights:
privacy@fierra.io

For government procurement and compliance matters:
government-contracts@fierra.io